Shipping policy

We are a small Australian business and we truly appreciate your support. Please read the information below to understand how we handle shipping.

Processing Times

• All orders are processed within 2–4 business days (excluding weekends and public holidays).

Shipping Within Australia

• We deliver Australia-wide using trusted courier and postal partners.

International Shipping

• At this stage, we do not ship internationally. If you are based in NZ and would like to place an order, please reach out to us via email.

Delivery Issues

• Please ensure your shipping details are entered correctly at checkout. We cannot be held responsible for lost parcels due to incorrect addresses provided by the customer.

• If your parcel is delayed, damaged, or goes missing in transit, please contact us via email. We’ll work with our shipping partners to resolve the issue.

Need Support ?

If you have any questions about shipping, please reach out to us at support@DIYproducts.com.au. We’re happy to help.