Store information
Policies
We are a small Australian business and appreciate every order. These policies explain how we process, deliver and support your purchase. Last updated 21 August 2026.
Shipping
Processing
Orders are normally processed within 2–4 business days, excluding weekends and public holidays.
Delivery
We deliver Australia-wide using courier and postal partners. We do not currently offer international shipping. Customers in New Zealand may contact us before ordering.
Please check your delivery details at checkout. If a parcel is delayed, damaged or missing, email us and we will work with the delivery provider to investigate.
Returns & refunds
Change-of-mind returns may be requested within 14 days of delivery when the item and original packaging remain intact, unused and in resalable condition. The buyer is responsible for return shipping, and the original shipping fee is not refundable.
Please review the stated dimensions before ordering. Lifestyle images may illustrate an intended result; actual mould details and proportions are shown in the product information.
Faulty or damaged items
Contact us within seven days of delivery with your order number and clear photographs of the item and packaging. We will assess the issue and arrange an appropriate remedy. Your rights under Australian Consumer Law are not excluded.
Return exclusions
- Items damaged by misuse, neglect or incorrect handling
- Sale or clearance items, unless faulty
- Items returned without their original packaging or in used condition
Privacy
We collect the information reasonably required to answer enquiries, process orders, arrange delivery, prevent fraud and provide customer support. This may include your contact, delivery, transaction and device information.
Payments and checkout are provided by Square. Information entered during checkout is processed according to Square’s privacy practices. We may also use service providers for website hosting, email, analytics and delivery.
You may contact us to ask about, correct or request deletion of personal information we hold, subject to applicable record-keeping and legal obligations.
Purchase terms
Prices are shown in Australian dollars and include GST where applicable. An order is accepted when we send an order confirmation. We may contact you if an item is unavailable, a price is incorrect or delivery cannot be completed as requested.
Product dimensions and included quantities are stated on each listing. Minor manufacturing variations may occur. Customers are responsible for checking suitability, preparing the wall correctly and following installation guidance.
Nothing in these terms limits rights or guarantees that cannot be excluded under Australian Consumer Law.
Contact
Products and Services Pty Ltd · ABN 59 690 288 101